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Privacy Policy

This privacy policy will explain how Heidi Air Conditioning uses the personal data we collect from you when you use our website or services.

What data do we collect?

Heidi Air Conditioning collects the following data:

  • Personal identification information (Name, address, email address, phone number, etc.)
  • Details of any requests or works – whether historical, ongoing or proposed

 How do we collect your data?

You directly provide Heidi Air Conditioning with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Contact us via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Heidi Air Conditioning collects your data so that we can:

  • Process your order and manage your account.
  • Track the performance of our website and any associated marketing campaigns

For customers who have placed an order, Heidi Air Conditioning may be required to share your information with one or more governing/regulatory bodies, consumer codes and the like, to which Heidi Air Conditioning are members. In certain circumstances these bodies will contact you directly. Heidi Air Conditioning may share your data with the following bodies for the following purposes:

  • NICEIC– for administration and auditing purposes – required to lodge works with building control.
  • RECC – for administration and auditing purposes – required to ensure our compliance with the RECC consumer code.
  • OFGEM – for administration and auditing purposes – required to ensure our compliance with the Boiler Upgrade Scheme.

Marketing

We will not use information you have provided for marketing purposes without your explicit consent. 

What are your data protection rights?

Heidi Air Conditioning would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Heidi Air Conditioning for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Heidi Air Conditioning correct any information you believe is inaccurate. You also have the right to request Heidi Air Conditioning to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Heidi Air Conditioning erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Heidi Air Conditioning restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Heidi Air Conditioning’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Heidi Air Conditioning transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

  • Email us at: enquiry@heidi-air-conditioning.co.uk
  • Call us: 01242 821438
  • Or write to us at: Heidi Air Conditioning, Unit 1, Coln Park, Andoversford, Cheltenham, GL54 4HJ

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Heidi Air Conditioning uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Heidi Air Conditioning uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Heidi Air Conditioning uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Heidi Air Conditioning sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Statistics

The website uses a minimal build of Google Analytics, a service which transmits website traffic data to Google servers and allows us to notice trends to improve the user experience on our website. This minimal build processes personal data such as: the unique User ID set by Google Analytics, the date and time, the title of the page being viewed, the URL of the page being viewed, the URL of the page that was viewed prior to the current page, the screen resolution, the time in local time zone, the files that were clicked on and downloaded, the links clicked on to an outside domain, the type of device, and the country, region, and city.

You may opt out of this tracking at any time by activating the "Do Not Track" setting in your browser.

Privacy policies of other websites

The Heidi Air Conditioning website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Embedded content from other websites

The website may include embedded content (e.g. videos, charts, social media streams, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Changes to our privacy policy

Heidi Air Conditioning keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4th October 2023.

How to contact us

If you have any questions about Heidi Air Conditioning’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • Email us at: enquiry@heidi-air-conditioning.co.uk
  • Call us: 01242 821438
  • Or write to us at: Heidi Air Conditioning, Unit 1, Coln Park, Andoversford, Cheltenham, GL54 4HJ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Heidi Air Conditioning has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

  

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